Frequently asked questions
Here you will find answers to your questions about buying online at Du Brazil Bikinis. If you still have questions, please contact us through the contact form, by email to espana@dubrazilbikinis.com or in our call centre (+34) 607 759 159.
After browsing through the sections, click on the desired product. On the next page, you will find detailed information about it and our section "Size guide". which contains "tips" to help you identify your ideal size.
The vast majority of our items are in stock. We strive to keep our website as up to date as possible. However, we do not guarantee that any item will be in stock at the time you place your order. We will notify you by email the next business day of any items that are backordered or out of stock. This may delay the processing of your order until we receive your response.
The payment methods described in this document are subject to change without notice. For purchases in our Du Brazil Bikinis shop, we accept credit cards issued in Spain (MasterCard, Visa, Visa Electron), PayPal and cash on delivery. Your credit card will be charged at checkout.
You can request cancellation only if the goods have not been shipped. To find out if the goods have been shipped, please go to the section "My Account. If the order has a status of "Shipped", we will no longer be able to cancel it. If it has not yet been shipped, please contact us by email, online chat or mobile, with details of the part you wish to remove or replace, the reference of the new product of interest to verify the possibility. But beware: substitutions can only be made for products of equal or lesser value. And if in the period between your enquiry about the status of the order and the receipt of your cancellation request the order is shipped, the order cannot be cancelled. You will not be able to include items in your order, only replace them, in case the order has not yet been shipped.
Shipping
Delivery times are 48/72 hours for orders placed before 12 noon on working days. For orders placed after 12 noon, an additional 24 hours will be counted.
Shipments since they are deposited at the post office on weekends, SATURDAY and SUNDAY do not count.
Once the carrier collects the package, the carrier will send you a tracking code. We are not responsible for any delays suffered by the carrier.
transport.
We have flat rate shipping rates. There is a flat postal rate for orders within the peninsula. There is a different flat rate for Balearic, Canary Islands and international orders, those outside Spain.
Return and exchange policy
To return or exchange a part you must send an email to espana@dubrazilbikinis.com within a maximum period of 7 days (exchanges and returns that have not been communicated by email within this period will not be accepted).
Go to your nearest post office and send the item back to us. Important: It is imperative that the item to be returned or exchanged is in perfect condition, with the
label and in its original packaging. Return shipping costs are to be paid by the customer.
If it is a return, as soon as we receive the item and check that it is in perfect condition with a label and within the return period, we will refund your money by the same means by which you made the payment.
If it is an exchange and we do not have the item you need, we will still refund your money. We only refund the amount of the item, we do not refund the shipping costs.
Exchanges usually take 5-10 working days to process. If all information is not included in the package or is incorrect, this process will take longer.
If you have requested a refund, please allow 6 to 8 working days for the money to appear in your account.
The customer is responsible for the cost of return postage. Du Brazil Bikinis is not responsible for any shipping costs after the initial shipment of the item.
Various
DuBrazil Bikinis is a beachwear brand that began its history in Brazil on the beaches of Florianópolis and Rio de Janeiro, the main points of the Brazilian summer, launched in 2017. DuBrazilBikinis has become a reference in the Brazilian market, including our pieces, which are attracting attention from all over the world.
Today we are present in the market through multi-brand shops, independent retailers and online sales. It is a widely recognised brand on the beaches of Brazil. In addition to Brazil, DuBrazilBikinis is present on the beaches of Europe.
Quality is our core brand value. The production of our high quality bikinis employs the best and most modern fabrics and modelling. Unique design, style, colour, colour, texture, and sensuality are present in our bikinis. Geared for girls and women who are willing to wear a bikini with style.
Designed to offer the Brazilian bikini, world famous for its vibrant summer colours and modeling, which enhances the female body.
Bikinis and swimming costumes may vary in pattern due to fabric cutting processes.
